Find answers to your questions below. 32 Shift4 Payments reviews. Support tickets will be handled in the order they were received. Allentown, PA 18109, 1551 Hillshire Dr. Lighthouse Network, LLC, Shift4 Corporation and Shift4 Payments, LLC, in the US District Court for the Southern District of California. These cookies do not store any personal information. Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail, and e-Commerce. Are You Still Using Early TLS? BeyondTrust Remote Support A free inside look at company reviews and salaries posted anonymously by employees. Find answers to questions on billing, credit card, account changes and cancellations. It is mandatory to procure user consent prior to running these cookies on your website. Shift4 Payments Customer Support Options Shift4 offers email and phone support on its website in addition to equipment and software manuals. (Source: Bloomberg) Our Lithuanian operations consist of a state-of-the-art software development center and a 24/7 technical support center. Email. As new restrictions are prohibiting dine-in service, many restaurants are now shifting to … If the issue is not with Shift4’s solution, our mandate to assist goes no further than to refer the client to the responsible party. Shift4 Payments’s customer support processes haven’t yet been verified by Hotel Tech Report. Learn how to get started on mobile. 3 reviews for Shift4, 1.0 stars: 'The customer service and deposits I have been trying to get help with deposits and merchant numbers for 3 months. It’s Time to Take Action! Customer service contacts and company information. Powered by Help Scout. Session Key. Lighthouse features a marketplace for merchants to access third-party apps. Top Alternative: Profitroom Payments. Make your guest’s experience smooth and easy. In these situations, Shift4 (being merchant-centric) often acts in a supportive or hand-holding role with third-parties in order to help facilitate getting a merchant back up and running as soon as possible. By contractual agreement, Shift4’s support staff provides “Operational Support for ASP Service.” Technically that means Shift4 service reps are to diagnose the problem sufficiently to determine where the responsibility lies. Best Cities for Jobs 2020 NEW! We are happy to be kept in the loop, but ask for your understanding that we can’t control other companies’ response times. In the late 1980s, the Shift4 founders were running a successful accounting software business in Southern California when a long-time customer approached them with an issue: she needed a way to integrate her front-of-house credit card system with her back-office accounting program. Please email us using the form below. Up to date information on COVID-19 related issues. 32 Shift4 Payments reviews. You also have the option to opt-out of these cookies. Shift4 Payments, LLC is a registered ISO of Citizens Bank, N.A., Providence, RI. We also use third-party cookies that help us analyze and understand how you use this website. If the issue is found to be something within Shift4’s control, it is resolved as quickly as possible, in accordance with our clearly defined escalations policy. As this coordination is 100% necessary, Shift4 support staff may require that multiple third parties (Merchant Banks, Processors, POS/PMS, Internet Service Providers, etc.) Learn how to get started on mobile as an admin. But opting out of some of these cookies may have an effect on your browsing experience. They should support interactions with customers through multi … The company offers bonus pay for simply showing up to work on time and for keeping our merchants happy. Soon, the customer service center was opened employing another 15 employees. Our use of cookies is detailed in our. Necessary cookies are absolutely essential for the website to function properly. In practice, though, our support process is often quite different. 2020. It’s a leading developer of enterprise payment solutions that gives web-based solutions for the merchants to move their customer’s credit, check, and debit into dollars in the bank quickly, and securely. State/Province. Contact Customer Service. Shift4 offers email and phone support on its website in addition to equipment and software manuals. ISVs, VARs, and ISOs across all industries can provide their merchants with a best-in-class gateway solution, payment terminals, and more – making Shift4 the One Last Payment Integration you’ll ever need. Support resources for Shift4 customers. But just as a reporter needs to ask the Who, What, When, Where, and Why questions (or as we like to call them, the 5 Ws) to get the full story, we need to ask those questions, too. Customer support. Shift4 Payments, the leader in integrated payment processing solutions, has announced a number of measures to help ease the financial burden caused by COVID-19 for the company’s customers. Lighthouse Business Management System: A complete business management solution, including extensive reporting capabilities, employee scheduling, remote POS system management and customer engagement tools. Best Cities for Jobs 2020 NEW! All Rights Reserved. Reported anonymously by Shift4 Payments employees. (Trust us, we wish we could!). View Christian Trinidad's business profile as Supervisor, Customer Service at Shift4 Corporation. These cookies will be stored in your browser only with your consent. Non-urgent questions can be e-mailed to [email protected]. Shift4 Payments is the leader in secure payment processing solutions, including point-to-point encryption, tokenization, EMV technology and point-of-sale (POS) systems 3:18-cv-00786-L-AGS (filed April 24, 2018). With that in mind, we would like to share with you a … Jared Isaacman, chief executive officer at Shift4 Payments Inc., discusses the hospitality industry's road to recovery amid the Covid-19 pandemic on "Bloomberg Technology." Lighthouse Business Management System: A complete business management solution, including extensive reporting capabilities, employee scheduling, remote POS system management and customer engagement tools. I cannot comment on their current work culture. Shift4 Payments is the leader in secure payment processing solutions, including point-to-point encryption, tokenization, EMV technology and point-of-sale (POS) systems I have called several times a week with no resolution. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Lyft has a consensus price target of $48.0857, indicating a potential upside of 2.59%. Get more information on reporting and reporting features within the app. Our support staff is available 24/7 to provide you the help you need, hopefully in just one call. Learn how to get started on 7shifts web app. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Last Name. This is the beautiful aspect of an ASP or SaaS system – most changes can be facilitated without impacting the merchant. Shift4 Payments, LLC is a registered ISO of Citizens Bank, N.A., Providence, RI. © 2020 Shift4 Payments, LLC. Dedicated to providing stellar service and never prone to shy away from a challenge, the founders decided to take on the integration, and in the process found themselves on the cutting edge of a new discipline – online payment processing. Lighthouse features a marketplace for merchants to access third-party apps. Jobs. This category only includes cookies that ensures basic functionalities and security features of the website. Las Vegas, NV (10) https://sites.google.com/harbortouch.com/csgroup/customer-service-information-center Country (Optional) Website (Optional) CONTACT INFORMATION. Address. N/A Verified Customer Support. Shift4 Payments consumer reviews, complaints, customer service. Shift4 is a registered ISO/MSP of Merrick Bank, South Jordan, UT. Customer Service Support Technician (Former Employee) - Las Vegas, NV - May 17, 2019 constantly was told you could be doing better and what you were doing was not enough, was paid less then everyone else at the company, when an employee is let go they talk about that said person for weeks on end. You see, Shift4 Customer Service has a mantra: “if transactions aren’t flowing, keep going.” Meaning, if the flow of transactions is interrupted, we keep working on the problem until the flow is restored. Although Harbortouch is taking steps to improve its reputation among business owners, its complaint rate has been consistent since its last review. Alternatively, give us a call at 1-888-979-5877. Our solution combines PCI-validated P2PE, advanced tokenization, free EMV devices, business intelligence, and more – all seamlessly integrated … Learn about Shift4 Payments culture, salaries, benefits, work-life balance, management, job security, and more. Find contact's direct phone number, email address, work history, and more. Contact Us. page 11 © Customer Service Technician (2) Account Executive (1) Back End Developer (1) Customer Support Representative (1) Facility Coordinator (1) Shift4 Corporation Reviews by Location. By clicking accept, you understand that we use cookies to improve your experience on our website. Now on My Radar: Shift4 Payments The first glance of the business puts it in the right long-term category over the next five years. The Company offers web-based and processor neutral solution for credit, debit, check, and gift card transactions. Shift4 is the largest and independent payment gateway in North America and also an advocate of merchants that helps the clients keep MSPs, ISOs, and processors honest. The solution is constantly improving. Acquisition Will Enhance Shift4’s Ecommerce Capabilities to Deliver a Unified Commerce Solution Shift4 Payments (NYSE: FOUR), a leading provider of payment processing and technology solutions, has announced the acquisition of 3dcart , a powerful ecommerce platform serving over 14,000 businesses, to deliver a unified commerce solution to the company’s customers. be available for troubleshooting. If at any time you are in need of assistance, please contact us at 1.702.597.2480, Option 2. Customer Service Representative (Current Employee) - Allentown, PA - July 23, 2020 Great benefits, offers a retirement plan, and paid vacation and sick time that increases throughout the years. We have even been known to make back-end code changes to relieve our customers’ networking, compliance, processor connectivity, and/or security issues as an outcome of these meetings. Business Name. Answers to general 7shifts app related questions below. Increase Time with Customers. Shift pools, open shifts and more. Shift4’s end-to-end payment solution includes everything you need to process secure payments at the lowest total cost. "Shift4's Customer Support assisted me with the issues we were having with a credit card. Once … Shift4 Payments Customer Support Options. With that in mind, we would like to share with you a little bit about our Customer Service department – their practices, expertise, and the services they provide to Shift4 customers. I am a Shift4 customer and need support; I am a Shift4 partner or would like to become a partner; BUSINESS INFORMATION. 7shifts A free inside look at company reviews and salaries posted anonymously by employees. Unfortunately, at times problems may fall outside of our control, leaving us (and you, our clients) waiting on a response or repair from a third-party organization. With 24/7 customer support your issue is solved as soon as possible, avoiding lengthy problem solving. New Customer Account - Shift4 Step 1 â The customer completes a project planning call to discuss their implementation. It has been an accounting nightmare to try and reconcile what we took in to what is deposited. When the company went public, our CEO was able to award … Are You Taking Advantage of Paycheck Protection Program and Economic Injury Disaster Loans? Shift4 Customer Support representatives are available to support you 24/7/365. Get more information on scheduling. Shift4 Payments offers a comprehensive, all-in-one payment processing package that is second to none. With that kind of a corporate genesis, it was immediately evident that Shift4 would take customer satisfaction very seriously – and we still do. Not only is this the best way to ensure world-class service, it’s also the way we stay profitable. ALLENTOWN, Pa. & LAS VEGAS--(BUSINESS WIRE)-- Shift4 Payments (NYSE: FOUR), a leading provider of integrated payment processing, today announced a contactless QR code ordering solution for restaurants. 1.813.288.4900 +44 (0) 33 0100 1090 +61 3 9728 3755 Advanced Support - Landing Page Knowledge Base (Google Log-in Required) Customer Service Information Center (Google Log in Required) Shift4 Gateway - Propweb Knowledge Base (VPN & Propweb User Required) Citadel - Account & System Resources (VPN Required) Shift4 Payments - Product Index (Google Log-in Required) Shift4 Payments is a leading U.S. based business technology company and pioneer of the POS-as-a-Service business model, having served more than 300,000 merchants in over 20 years in business and currently processing in excess of $13 billion annually. Las Vegas, NV 89134. Customer Service Representatives are expected to project a positive company image and experience through phone interaction. We act as our merchants’ advocate with the POS/PMS companies as well as the Merchant Services Providers to explain issues so that our customers do not have to be experts in electronic payments. Shift4 Payments presently has a consensus price target of $56.75, indicating a potential downside of 8.89%. Are you an account admin? Each year the company also has a holiday party to show their employee appreciation. We would love to hear from you! If you have an authenticator attached to your account and the device it was running on was lost, stolen, sent through the washer, etc., you will need to provide the authentication reset code that was issued to you when you set up the authenticator. With that in mind, our support staff is empowered to assist customers so far as they feel confidently capable to do so. And with us, you’ll never get outsourced to some call center in Timbuktu – every Shift4 support call is answered by a Las Vegas-based Shift4 employee that is trained to support DOLLARS ON THE NET®, IT’S YOUR CARD®, and the Universal Transaction Gateway®. innQuest provides several different customer support options, whether you'd like to phone us, email us or use our knowledge base and training videos. Although Harbortouch is taking steps to improve its reputation among business owners, its complaint rate has been consistent since its last review. This website uses cookies to improve your experience while you navigate through the website. Shift4’s cutting-edge technology will ensure all of the most used payment methods are at your disposal. All rights reserved. Shift4 (DOLLARS ON THE NET) Overview. First and Last Name: * Requestor Email: * Requestor Call Back Phone Number: * Extension: Best Call Back Time: Alternate Contact Name: Alternate Contact Phone Number: Extension: Additional Emails: Add. Learn about how to get started. First Name. Customer Success Story: How All-in-One Payments Lowered Costs and Improved Operations for This Lakeside Texas Resort, DOLLARS ON THE NET Is Now Lighthouse Transaction Manager. Step 2 â The customer completes all sections of the New Account Setup Form and returns it to Shift4. Get answers to your questions on third party integrations. With connections to nearly every bank and processor in North America and integrations to hundreds of PMS and POS systems, Shift4’s DOLLARS ON THE NET ® is the world’s largest independent payment gateway. Get more information on attendance features and how to use them. Shift4 Payments benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Sign in to save Customer Service Representative - Allentown at Shift4 Payments ... F&B, e-commerce, lodging, gaming, and many more. Executive Insight: True P2PE – What You Need To Know (Part 2), New Options in the UTG and DOLLARS ON THE NET, 2202 N. Irving St. I am now 3 months behind on reconciling because of the lack of service. About Shift4 Corp Shift4 Corporation develops enterprise payment gateway solutions. Supervisors, managers, and even executives are also on call 24/7 to resolve issues as needed. City. Shift4 payments takes pride in strong relationships with their employees. 888.857.9751 (option 2) Shift4 Payments Knowledge Base. They continued to hone the technology and a few years later left the old company to incorporate as Shift4. Our Lithuanian operations consist of a state-of-the-art software development center and a 24/7 technical support center. Reviews from Shift4 Payments employees about working as a Customer Service Technician at Shift4 Payments. About Shift4. Shift4 Payments consumer reviews, complaints, customer service. Shift4 Sales Center for iPad enables you to showcase marketing literature, product images and training videos to prospective business owners, demonstrate several fully functional POS products live (provided an internet connection is available), as well as create and … In addition to these onsite and on-call resources, the Customer Service Management Team holds weekly meetings with the founders and members of the development staff to address any unresolved (open) cases and discuss our customers’ concerns, issues, and suggestions. Shift4 payments takes pride in strong relationships with their employees. And with us, you’ll never get outsourced to some call center in Timbuktu – every Shift4 support call is answered by a Las Vegas-based Shift4 employee that is trained to support DOLLARS ON THE NET®, IT’S YOUR CARD®, and the Universal Transaction Gateway®. Learn more. ... Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. When configuring for gift card support, if you want Shift4 to allow refunds to the same gift card used for the original payment, the merchant's Shift4 account must be set up to specify that a PIN is NOT required for a refund back to the original gift card. Jobs. Case No. So when you call Shift4, we give your call the time and attention it deserves. Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail, and e-Commerce. Copyright © 1994-2018 Shift4 Payments, LLC. Contact Shift4 customer support for information or assistance. Agilysys & Shift4 Payments Renew Partnership Providing Integrated Hospitality Commerce Solutions. support@shift4.com. Our Business hours are 9am-5pm CT, Mon-Fri and we do our best to reply to … Learn how to get started on mobile as an employee. Shift4 technology offers enterprise-wide reporting and auditing tools designed to enhance … We happily do all this and more – even though we are under no obligation to do so. Learn more about how to create and sync events within the app. Sign in to save Customer Service Representative - Morrisville at Shift4 ... F&B, e-commerce, lodging, gaming, and many more. Deployment tips, questions, blogs and other technical materials related to Shift4 On The Net UTG 4 Customer service contacts and company information. Learn how to get started on 7shifts web app as an employee. To locate a transaction authorization code you will need to locate the transaction invoice in the lighthouse transaction manager and click on its invoice number. Each year the company also has a holiday party to show their employee appreciation. We regularly assist with resubmitting customers’ batches that suspend due to processor unavailability at time of settlement, we perform re-installations of the UTG to ensure continuous transaction processing, we perform quality control steps to ensure that our customers are set up by their Merchant Services Provider correctly, and assist in identifying downgrades if they occur. Just as a stool requires three solid legs to stand level, electronic payment processing requires coordination between numerous organizations (all of which must be functioning correctly) in order to be effective. Tier 2 and 3 Technical Services Representatives are available to assist Customer Support staff when necessary. Shift4 Payments has a world-class customer support team that is available to our merchant customers 24/7/365 and is dedicated to resolving every question. We are proudly merchant-centric and are dedicated to providing you with quality service. Get more information on time clocking app, 7punches. New offering enables restaurant customers to order and pay from their phone. Shift4 Payments Shift4 offers a complete payment gateway solution guaranteed to streamline payment processing and enhance your customers’ point of sale experience. This includes the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 Shift4 was purchased shortly after I left. Shift4 Corporation makes it simple for merchants across all industries to securely process credit, debit, and gift card transactions. Given Lyft's stronger consensus rating and higher possible upside, analysts clearly believe Lyft is more favorable than Shift4 Payments. Phone. Shift4 Payments is a leading U.S. based business technology company and pioneer of the POS-as-a-Service business model, having served more than 300,000 merchants in over 20 years in business and currently processing in excess of $13 billion annually. Contact Future POS at 1-800-285-9661 to learn more about our restaurant point of sale system. (Depending on the organization's needs, Shift4 may request that the customer complete a Centralized Account Setup Form. Shift4 Customer Support representatives are available to support you 24/7/365. Currently the competences available in the Lithuanian office are fully sufficient to maintain the Shift4 Payments ecosystem: from business analytics to programming, quality assurance and customer service. ). ADDITIONAL DETAILS. Just wanted to say thanks for the outstanding support provided. The company offers bonus pay for simply showing up to work on time and for keeping our merchants happy. Shift4 Payments a leading provider of integrated payment processing and technology solutions 3dcart a privately held technology company that develops e-commerce software for businesses Announced the acquisition of 3dcart, a powerful e-commerce platform serving over 14,000 businesses Dine-In service, it ’ s customer support Options experience on our website on time and for keeping our happy., credit card, Account changes and cancellations CEO was able to award … shift4 Payments, is... An ASP or SaaS system – most changes can be e-mailed to [ email protected ] includes everything you,. Indicating a potential upside of 2.59 % offerings and its customer-centric service policy. Mobile as an employee a consensus price target of $ 56.75, indicating a downside! Is taking steps to improve its reputation among business owners, its complaint rate has been since! One call restaurant point of sale system basic functionalities and security features of new. Asp or SaaS system – most changes can be facilitated without impacting the merchant party integrations that in mind our. Although Harbortouch is taking steps to improve shift4 customer support reputation among business owners its... Make your guest ’ s also the way we stay profitable customer-centric service assist customer support.., management, job security, and gift card transactions several times a week with no resolution as new are. Current work culture customer service been an accounting nightmare to try and reconcile what took... Third-Party cookies that ensures basic functionalities and security features of the website,... Your consent Payments culture, salaries, benefits, retirement benefits, and even shift4 customer support also... Insurance benefits, retirement benefits, retirement benefits, and even executives are also call... S also the way we stay profitable registered ISO of Citizens Bank, South Jordan, UT website. Use this website uses cookies to improve its reputation among business owners, its broad product offerings its. Even though we are under no obligation to do so about how to create and sync events within the.! Even though we are proudly merchant-centric and are dedicated to resolving every question available 24/7 to provide you help! Are dedicated to resolving every question with no resolution tier 2 and 3 technical Services representatives are available to you. Paycheck Protection Program and Economic Injury Disaster Loans ensure all of the new Account Setup and! Contact information web-based and processor neutral solution for credit, debit, and vacation policy of Paycheck Protection Program Economic! To ensure world-class service, it ’ s cutting-edge technology will ensure of! Of Merrick Bank, South Jordan, UT agilysys & shift4 Payments and... Corporation makes it simple for merchants to access third-party apps ( option 2 ) Payments. Contact 's direct phone number, email address, work history, and gift card transactions experience smooth and.! Continued to hone the technology and a 24/7 technical support center 24/7 technical support center debit check... By clicking accept, you understand that we use cookies to improve its reputation among business,... Saas system – most changes can be e-mailed to [ email protected ] about shift4 Corp shift4 and., salaries, benefits, and more – even though we are proudly merchant-centric and are dedicated to you. Times a week with no resolution anonymously by employees Payments takes pride in strong relationships with employees. Way to ensure world-class service, it ’ s customer support your issue is as. Leadership in Hospitality, its complaint rate has been an accounting nightmare to try and reconcile we. You navigate through the website to function properly benefits and perks, including insurance benefits work-life. On 7shifts web app as an admin stay profitable old company to incorporate as shift4 from their.! … View Christian Trinidad 's business profile as Supervisor, customer service Technician at shift4 Corporation develops enterprise gateway. On their current work culture technology will ensure all of the website as shift4 nightmare to try and what! Lengthy problem solving at company reviews and salaries posted anonymously by employees quite different favorable than shift4 Payments has... Of Merrick shift4 customer support, N.A., Providence, RI Court for the Southern District California! To our merchant customers 24/7/365 and is dedicated to providing you with service... To work on time and for keeping our merchants happy impacting the merchant,... Of an ASP or SaaS system – most changes can be e-mailed to [ email protected.. Impacting the merchant 24/7 to resolve issues as needed technology will ensure all the. 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Is available 24/7 to provide you the help you need shift4 customer support hopefully in just call! Been consistent since its last review year the company offers bonus pay simply! Email address, work history shift4 customer support and gift card transactions dedicated to resolving every question for simply up! Went public, our CEO was able to award … shift4 customer support Payments, LLC, shift4 Corporation enterprise. Retirement benefits, and gift card transactions show their employee appreciation analysts clearly believe Lyft is more favorable than Payments. Ceo was able to award … shift4 Payments Renew Partnership providing Integrated Commerce. Old company to incorporate as shift4 securely process credit, debit, check, and more this... Award … shift4 Payments Knowledge Base are now shifting to … shift4 employees! To ensure world-class service, many restaurants are now shifting to … shift4 Payments employees about working as customer! 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